TERMS AND CONDITIONS
Customer Care
When you purchase a stained glass piece from me, you are buying from an independent artisan, not a large, faceless company. I care deeply about your satisfaction and strive to make every step of the purchase experience and/or design process a positive one.
Please do not hesitate to reach out if you are considering purchasing a custom piece or have your eye on a piece that is already listed in the shop. Perhaps you love many things about an existing piece, but don't love the colors? Chances are it's something that can be remade in your favorite colors if you have the time to request that it be remade according to your specifications.
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I look forward to working with you!
Privacy & Safety
Our Customer’s privacy is of the highest importance to me and my business, and I will make every effort to protect and respect your privacy and your personal information.
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I WILL NOT SELL OR RENT YOUR E-MAIL ADDRESS FOR ANY REASON. I COLLECT INFORMATION SUCH AS YOUR NAME, E-MAIL AND/OR POSTAL ADDRESS, AND CREDIT CARD INFORMATION (ONLY APPLICABLE IF ONLINE SHOPPING IS AVAILABLE AT MAGICHOURGLASS.COM), THAT YOU PROVIDE TO US WHEN/IF YOU PLACE AN ORDER. AS REQUIRED BY LAW, WE DO NOT SHARE CREDIT CARD INFORMATION WITH THIRD PARTIES EXCEPT FOR THE PURPOSE OF PROCESSING PAYMENT FOR PRODUCTS YOU’VE ORDERED. WE USE AN FDIC SECURED THIRD-PARTY PAYMENT PROCESSING SERVICE TO COMPLETE ONLINE TRANSACTIONS.
Wholesale Inquiries
I hope to provide wholesale opportunities for retailers in the United States, and especially welcome account inquiries from the Pacific Northwest. Please inquire for more information if you are interested in learning more about wholesale partnerships.
Payment Methods
- Credit / Debit Cards
- VENMO
- CASH via Local pickup