SHIPPING AND RETURNS
Shipping Policy
Shipping via USPS Priority only. Shipping costs are based on the item's weight, but tends to cost between $10-$20 for a medium-sized suncatcher or window. If you are local, we encourage the $10 flat fee for Portland delivery, to ensure it's safety. I do pack items very well and make every effort to protect glasswork from harm during shipping. We use recycled packing materials wherever possible in an effort to reduce our ecological impact.
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Shipping charges may double should you select two items at once to purchase. Unfortunately, my system will not combine shipping costs for multiple items purchased together. I will refund the difference if you are overcharged for shipping.
Return & Exchange Policy
Unfortunately, breakage can happen. In the unfortunate circumstance of cracks or damage, please contact me immediately. In most cases, repair costs can be done at a labor rate of $30/hr, not including materials.
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There are no returns for custom designs. Windows purchased from the shop can be exchanged, undamaged, for another piece in stock within 15 days from the time of purchase.
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No Refunds.